How To Fix Instagram Not Working problem

Instagram is the dominant photo-sharing platform on the Internet and has become the sole social media site used by people who prefer to express themselves with pictures rather than words. But what do you do when Instagram goes down? Here we show you the main reasons for Instagram not working and how you can fix it.

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Note: a good place to begin is restarting your device and making sure you have a stable Internet connection. If you’ve tried both and Instagram’s still not working, then read on.


  1. Reinstall Older Version of Instagram

If you’ve noticed that your problems with Instagram have started since an app update, then you can try rolling the app back to a previous version. The best way to do this is through APK Mirror.

On your phone browser, go to APK Mirror, then using the search icon at the top right corner search for “instagram”.

On the next page, tap “Apps” then scroll down the list until you find “Instagram by Instagram”. Select it.

Now, tap the latest version of Instagram, then on the next page scroll down to the “All Releases” section then scroll through it until you find a version dated before your last update (avoiding “alpha” or “beta” versions).

Tap the download icon next to it, then pick the correct variant for the Android version you’re on.

If you have to, grant permission for your browser to download from unknown sources, then browse to the download APK in your Downloads folder (accessed through the Files app), tap it, and allow it to install.


  1. 2. Clear App Data and Cache (iOS/Android)

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If a restart didn’t fix Instagram for you, try clearing the app data and cache. While you can clear an individual app’s cache and data on Android, on iPhone you need to delete and reinstall the app.

Luckily, there’s an “Offload” function, which means that your Instagram data gets kept on the phone when you delete the app, so it restores it all when you reinstall Instagram. It’s essentially a roundabout way of clearing the cache.

To “offload” Instagram from your iPhone, go to “Settings -> General -> iPhone Storage.”

Scroll down until you find the Instagram app, tap it, then tap “Offload App.” Go to the App Store, find Instagram and install it again.


To clear the Instagram app cache on Android

  1. Open “Settings -> Apps & notifications.”
  2. Tap on the “See all apps” button.
  3. Scroll down and find Instagram from the list of populated apps.
  4. Depending on your Android device version, you may need to tap “Storage & cache” to access the “Clear data” and “Clear Cache” settings.
  5. Tap “Clear cache.” To clear the data, go through the same steps again, but this time, tap “Clear storage” instead.


  1. Enable Permissions for Instagram (iOS/Android)

Instagram requires many app permissions to work properly on your iOS or Android phone – Camera, Contacts, Microphone, Photos, and Storage, to name a few. If permissions for even one or two of these are disabled, Instagram may not work properly.

On Android, make sure app permissions are enabled by going to “Settings -> Apps & notifications -> Instagram -> Permissions.” Depending on your Android version, on this screen you’ll need to either tap the switches next to each option so they’re green, or tap entries in the “Denied” list, then allow them.

On iOS, go to “Settings -> Instagram” and make sure all the relevant permissions are given there.


  1. Is Instagram Down?

If Instagram is experiencing outages globally, there’s nothing much you can do except wait for its team to fix the site. A telltale sign of servers being down is if you get the “5xx” error.

You can use a third-party status checker such as Down Detector, Is It Down?, or Outage Report. Enter the URL and it’ll let you know if Instagram is down with messages like “Possible problems at Instagram” or “Problems at Instagram.”

Other places to check include Instagram’s Twitter handle for any company posts and updates.


  1. Try a Different Device

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If the problem isn’t with your Internet connection, you can try using Instagram on a different device like your phone. Alternatively, check to see if the app is working on someone else’s phone and whether they can view the feed and upload photos or videos.


  1. Update Instagram

If nothing has worked thus far, it could be that you have not updated the Instagram app to the latest version on your device. Newer versions usually contain security patches and bug fixes, besides new features.


To update the app:

  1. Open Google Play Store and tap the menu (hamburger icon – three horizontal lines) at the upper left of the screen.
  2. Tap “My apps and games,” then check if there’s an Update option next to Instagram.

Once you’ve finished updating the app, try running Instagram again.


Still No Luck? Report the Issue to Instagram

If none of the steps listed here resolve the problem, you can report the bug from within the app to have Instagram investigate. Make sure you give a detailed response about the issue you’re facing, the device you’re using and what you were doing before and when it stopped working. The same applies to issues with signing in to your account.


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